PRIVACY POLICY
How we handle your information while busting bugs.
Last Updated: January 15, 2026
1. INTRODUCTION
DuduBuster respects your privacy. This policy explains how we collect, use, and protect your personal information when you use our services.
By using our services, you consent to the practices described in this policy.
2. INFORMATION WE COLLECT
2.1 Personal Information
- •Contact Details: Name, phone number, email, address
- •Property Information: Property type, size, location
- •Payment Information: M-Pesa number, card details (securely processed)
- •Service History: Past bookings, service details, preferences
2.2 Technical Information
- •Device Information: IP address, browser type, operating system
- •Usage Data: Pages visited, time spent, booking patterns
- •Cookies: Small data files for functionality and analytics
3. HOW WE USE YOUR INFORMATION
3.1 Service Delivery: To provide, schedule, and manage cleaning and pest control services.
3.2 Communication: To send booking confirmations, service updates, and emergency alerts.
3.3 Payment Processing: To process payments and issue receipts.
3.4 Service Improvement: To analyze usage patterns and improve our services.
3.5 Marketing: To send promotional offers (with your consent). You can opt-out anytime.
3.6 Legal Compliance: To comply with Kenyan laws and regulations.
4. INFORMATION SHARING
We do not sell your personal information. We may share information with:
- •Service Providers: Payment processors, scheduling software
- •Legal Authorities: When required by law or to protect rights
- •Business Transfers: In case of merger or acquisition
All third parties must maintain confidentiality and use information only for specified purposes.
5. DATA SECURITY
5.1 Protection Measures: We implement technical and organizational measures to protect your data:
- •Encryption of sensitive data
- •Secure servers and networks
- •Regular security audits
- •Limited employee access to personal data
5.2 Data Retention: We retain personal information only as long as necessary for business purposes or as required by law.
6. YOUR RIGHTS
You have the right to:
Access
Request a copy of your personal information
Correction
Update inaccurate or incomplete information
Deletion
Request deletion of your personal information
Opt-out
Unsubscribe from marketing communications
To exercise these rights, contact us at info@dudubuster.com
7. COOKIES AND TRACKING
7.1 Types of Cookies:
- •Essential: Required for website functionality
- •Analytical: Help us understand user behavior
- •Marketing: Used for personalized advertising
7.2 Cookie Control: You can control cookies through your browser settings. Note: disabling essential cookies may affect website functionality.
8. CHILDREN'S PRIVACY
Our services are not directed to children under 18. We do not knowingly collect information from children. If you believe a child has provided us with personal information, contact us immediately.
9. THIRD-PARTY LINKS
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their privacy policies before providing any information.
10. POLICY UPDATES
We may update this policy periodically. Changes will be posted on this page with updated "Last Updated" date.
Material changes will be communicated via email or website notice.
11. CONTACT US
Data Protection Officer
DuduBuster Cleaning & Pest Control
Email: privacy@dudubuster.co.ke
Phone: +254 115 565 898
Address: Nairobi, Kenya
Response time: We aim to respond to privacy inquiries within 14 business days.
This Privacy Policy complies with the Kenya Data Protection Act, 2019.